Returns and withdrawal

Your right of withdrawal

If you are a consumer, you have 14 calendar days to withdraw from the purchase, without giving a reason. The period starts on the day you, or the person you name other than the carrier, receive the product. If an order arrives in several deliveries, it runs from the last one.

How to withdraw

Just tell us before the period ends. You can do so in any of these ways:

• Withdraw from contract here: online form, always available. We send you an acknowledgement of receipt with the date and time.
• Email: admin@eoferta.es
• Post: Avda Río Boladiez 47, 45007 Toledo
• Phone or WhatsApp: 632 233 685

You can use the model form below, but you do not have to.

How to return the product

Send it to Avda Río Boladiez 47, 45007 Toledo, without delay and within 14 calendar days at most of telling us your decision. You meet the deadline if you send it before the period ends.

You pay the direct costs of returning the product, except for bulky products that cannot normally be returned by post, such as large appliances: in those cases we pay the cost.

You are only liable for any loss in value caused by handling other than what is needed to check the nature, characteristics and functioning of the product.

When we refund you

We refund all payments, including standard delivery, without delay and within 14 calendar days at most of you telling us your decision. We use the same payment method, unless we agree otherwise, at no cost to you. We may withhold the refund until we receive the product or you show us you have sent it, whichever comes first. If you chose a delivery more expensive than standard, we do not refund the difference.

When it does not apply

Among other cases set out by law, you do not have this right for products made to measure or clearly personalised, or for sealed products that cannot be returned for health or hygiene reasons if unsealed after delivery.

If the product arrives faulty

This is not a withdrawal: you are covered by the legal guarantee and you do not pay return costs.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Electro Oferta, Avda Río Boladiez 47, 45007 Toledo, admin@eoferta.es:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):
• Ordered on/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:

(*) Delete as appropriate.

Last updated: November 2026.