Guarantee

3-year legal guarantee

We are liable for any lack of conformity that exists at delivery and appears within the following 3 years, under Royal Legislative Decree 1/2007. If a second-hand product is sold with a shorter period, we will state this on its product page, and it will never be less than 1 year.

What it covers

It covers any lack of conformity: the product does not work as it should, does not match its description or has a defect. It does not cover damage caused by misuse or by knocks after delivery, or normal wear and tear.

What you can ask for

You can choose between repair and replacement, free of charge and within a reasonable time, unless one of them is impossible or disproportionate. You can ask for a price reduction, or cancel the purchase and get your money back, if the problem is not resolved or is serious. The purchase cannot be cancelled if the lack of conformity is minor.

During the first 2 years

If the problem appears within the first 2 years, it is presumed to have existed when you received the product, unless proven otherwise. After that period, you may be asked to show that it already existed.

Time limit to claim

You can take legal action for 5 years from when the problem appears.

How to claim

Let us know at admin@eoferta.es or by phone or WhatsApp at 632 233 685. Give your order number and describe the problem, with photos if you can. Keep the invoice or confirmation email if you have them.

Manufacturer's guarantee

Some brands offer an additional commercial guarantee. Where one exists, it adds to your legal rights and never replaces them. You can also claim from the manufacturer when contacting us is impossible or an excessive burden for you.

Spare parts

The law requires manufacturers to guarantee technical service and spare parts for at least 10 years after the product stops being made.

Last updated: November 2026.